Zenlo Labs is a service operated by Zenlo LLC ("Zenlo," "we," "us"), a California limited liability company (File No. B20260111586). Registered address: 2108 N St, Suite N, Sacramento, CA 95816. Zenlo Labs is a clinical decision support tool intended exclusively for use by licensed healthcare providers ("Providers"). It is not intended for direct use by patients.
This policy describes how we handle two categories of information: (a) account information about the Providers who use Zenlo Labs, and (b) patient health information that Providers upload to the service in the course of their clinical work.
When a Provider creates an account, we collect a name, email address, professional details the Provider chooses to enter, and authentication data. We use this to operate the service, authenticate access, and communicate about the service.
Providers may upload laboratory results and related clinical data ("Patient Data") that may include protected health information (PHI). With respect to this Patient Data:
Zenlo Labs uses a combination of deterministic logic and large language models to analyze uploaded laboratory data and produce decision-support outputs. Patient Data sent to our AI processing provider is handled under a Business Associate Agreement and a zero-data-retention configuration, meaning that provider does not retain Patient Data after processing and does not use it for model training.
We use a limited set of third-party service providers to host and operate the service (for example, cloud hosting, database, and AI processing providers). These subprocessors are bound by agreements requiring appropriate confidentiality and security, including Business Associate Agreements where they may handle PHI.
Provider account data is retained for the life of the account. Patient Data is retained to provide the service to the Provider and is deleted upon Provider request or account closure, subject to any retention the Provider is independently required to maintain as part of the medical record.
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, access controls, and audit logging. No system is perfectly secure, and we cannot guarantee absolute security.
Providers may access, correct, or delete their account information. Requests concerning Patient Data should be directed to the Provider who controls that data. Depending on your jurisdiction (including under the California Consumer Privacy Act), you may have additional rights; contact us to exercise them.
Zenlo Labs is a professional tool for licensed healthcare providers and is not directed to or intended for use by children.
We may update this policy. Material changes will be reflected by an updated effective date.
These Terms of Service ("Terms") govern access to and use of Zenlo Labs, operated by Zenlo LLC ("Zenlo"), a California limited liability company (File No. B20260111586), 2108 N St, Suite N, Sacramento, CA 95816. By accessing or using Zenlo Labs, you ("Provider," "you") agree to these Terms.
Zenlo Labs is intended exclusively for use by licensed healthcare providers acting within their professional scope of practice. By using the service, you represent that you are a licensed healthcare provider (or authorized staff acting under one) and that you will use the service only in that capacity. Zenlo Labs is not for direct patient use, patient self-diagnosis, or patient self-treatment.
Zenlo Labs is a clinical decision support tool. The analyses, patterns, and recommendations it generates are AI-assisted informational outputs intended to support — not replace — the independent professional judgment of a licensed healthcare provider. All outputs require independent physician review and authorization before any clinical use. Zenlo Labs does not practice medicine, does not create a provider-patient relationship, and is not a substitute for professional medical judgment, diagnosis, or treatment.
You are solely responsible for: (a) clinical decisions made for your patients; (b) having appropriate authority and patient relationships to upload Patient Data; (c) complying with applicable law including HIPAA in your handling of patient information; and (d) reviewing and validating any output before relying on it.
Outputs and clinical notes generated within Zenlo Labs are part of your clinical record and workflow. They are not intended to be distributed to patients directly from this tool as a finished patient-facing product.
You agree not to misuse the service, including not attempting to access data you are not authorized to access, not reverse-engineering the service, and not using it outside the licensed-provider scope described above.
Zenlo retains all rights in the Zenlo Labs software and the underlying technology of its outputs. You retain rights in your own Patient Data.
The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that outputs are error-free or that the service will be uninterrupted.
To the maximum extent permitted by law, Zenlo's total aggregate liability arising out of or relating to the service is limited to one hundred U.S. dollars ($100). Zenlo is not liable for indirect, incidental, consequential, or punitive damages, or for any clinical decision made by a Provider.
You agree to indemnify Zenlo against claims arising from your use of the service, your clinical decisions, or your handling of Patient Data.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.
We may update these Terms. Material changes will be reflected by an updated effective date.